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Fleet Operations Manager

Operations

Detroit, MI (Hybrid)

DESCRIPTION

The Fleet Operations Manager serves as the main point of contact for our clients and partners, overseeing relationships, addressing their needs, and enhancing customer satisfaction. This role requires a proactive and strategic individual with outstanding interpersonal communication and relationship-building skills. Given our business's current stage, this role will demand pivoting between the strategic and tactical aspects of the business.

KEY RESPONSIBILITIES

  • Client Relationship Management: Develop and maintain strong relationships with clients, serving as their main point of contact for all fleet-related inquiries and requests.

  • Partner Relationship Management: Develop and maintain strong relationships with partners and key suppliers, serving as their main point of contact for operational matters. 

  • Customer Onboarding: Manage the entire process of onboarding a customer, working closely with the sales team, to ensure that all data is gathered in a timely manner and customers are seamlessly enrolled in all required services.

  • Client Retention: Proactively address client concerns and issues to ensure the highest level of customer satisfaction and retention.

  • Performance Monitoring: Monitor client performance metrics and key performance indicators (KPIs), providing regular reports and updates to clients on their fleet operations.

  • Issue Resolution: Act as a liaison between clients, internal departments, and external partners to address any issues or concerns, ensuring timely resolution.

  • Continuous Improvement: Identify opportunities for process improvements and cost savings within the fleet operations department.

  • Team Leadership: Provide leadership, guidance, and support to the fleet operations team, fostering a culture of accountability, teamwork, and excellence.

  • Market Intelligence: Stay informed about industry trends, competitor activities, and market developments, providing insights and recommendations to clients.

  • Customer Advocacy: Serve as a strong advocate for clients within the organization, representing their interests and needs in internal discussions and decision-making processes.

APPLY FOR THIS JOB

Will you now or in the future require sponsorship to work in the United States?
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BizFleets provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with BizFleets is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (855) 723-0500.

BizFleets does not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that BizFleets will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

REQUIREMENTS

  • Bachelor's degree in business administration, marketing, or a related field. 

  • Proven experience in fleet management with at least 5 years in a leadership role. 

  • Strong understanding of fleet management principles, technologies, and industry best practices. 

  • Detailed knowledge of fleet operations including vehicle ordering, registration and titling, maintenance management, telematics, fuel management, remarketing, and regulatory compliance. 

  • Strong understanding of the financial aspects of fleet operations. 

  • Previous experience in account management, customer service, or sales in the fleet management sector. 

  • Demonstrated strategic thinking, project management, problem solving, and planning capability. 

  • Exceptional interpersonal communication and relationship-building skills, with the ability to quickly build rapport and trust with clients, partners, and colleagues. 

  • Proficiency in fleet management software and telematics systems.

  • Ability to analyze data, identify trends, and make data-driven decisions. 

  • Strong organizational skills and attention to detail. 

  • Ability to work independently and adapt to changing priorities in a fast-paced environment. 

  • Proficiency in Microsoft Office Suite and CRM software (Salesforce, HubSpot, etc.).

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